Your 30-Day Return Option
In practical terms, a no-reason return or exchange is available for 30 days from the date the order is delivered; advance contact with Dash is required before dispatching a return or exchange, which is the stated customer standard.
Who Pays Return Shipping
For fair and consistent treatment, the merchant also pays return shipping when an item is damaged, defective, incorrect, or incomplete; approved no-reason returns and exchanges are sent back at Dash's cost through a prepaid label or comparable arrangement, which is the stated customer standard.
No-Reason Return Exclusions
For fair and consistent treatment, under Dash's service standards, the limits apply only to no-reason returns and do not override rights arising from defects, damage, incorrect delivery, shortage, or applicable law; the change-of-mind option does not cover customized goods, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products, which is the stated customer standard.
Return Condition Standards
For straightforward administration, a return should include the product's accompanying parts and packaging when reasonably available, and only handling beyond a reasonable inspection may affect the refund, and only to the extent applicable law allows, as reflected in this published policy.
How Approved Refunds Are Paid
To keep customer expectations clear, a later statement date may result from the payment provider's own processing time; in the same context, the original payment method receives an approved refund within 5-10 business days following receipt and inspection, which is the stated customer standard.
Order Cancellation and Authorized Returns
For fair and consistent treatment, cancellation is available before dispatch, and the return process applies once shipment has occurred; accordingly, returns normally go to 559 Atlantic Ave, Atlantic City, New Jersey, 08401, United States, subject to the authorization details supplied by Dash before mailing, which is the stated customer standard.
Merchant Information
Business name: Dash
Trade name: Dash
Email: Support@bydsag.shop
Phone: 2763251699
Physical address: 559 Atlantic Ave, Atlantic City, New Jersey, 08401, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)